In our subsidiaries and affiliates in the United Kingdom, Italy, and throughout Europe we tailor offerings to meet the diverse needs of the residential market, small businesses, major companies and local authorities.
In France, we are developing a dual offer – gas and electricity – while providing additional, related services via our subsidiaries.
To meet the demand for climate and environmental protection, EDF is developing synergies and best practices to provide our customers with innovative solutions to enable them to save energy and reduce their CO2 emissions. Thanks to partnerships set up with experts in the housing and energy sectors, we can give customers full support in their projects.
Furthermore, thanks to partnerships and agreements we have developed energy savings certificates (ESCs), fulfilling the demands of regulations setting EDF the target of saving 30 TWh of cumulative energy consumption between July 2006 and June 2009.
In France, EDF has created a scale for measuring customer satisfaction and implemented a scheme to sharpen awareness among employees. It provides energy eco-efficiency solutions to its customers (Renault Trucks, Supelec, Super U) and has signed an ESC agreement with Carrefour.
In the United Kingdom, EDF Energy is constantly improving its services. It has rolled out Programme Orchard, which draws on new systems and IT processes. This has given customers simplified payment methods, including a self-service option, and a single bill and contact point for gas customers.
Adaption of information systems, processes, telephone systems and HR, etc.: EDF rose to the challenge posed by the opening up of the market in July 2007 to nearly 25 million residential customers. Its offers are presented to these customers with total transparency: EDF makes a clear distinction between the regulated tariff and market-based regimes and warns customers that opting for a market offering means leaving the regulated tariff, although they conserve the right to return.
Furthermore, since it also operates on the natural gas market, EDF can offer customers the possibility of having one supplier for both electricity and natural gas.
In France, EDF is the partner of choice for local authorities, which in particular need energy-efficient solutions that use locally generated renewable energies. This is why our sales of energy eco-efficiency services in this sector have doubled in terms of volume: we have installed photovoltaic in Pérols, heat pumps in Aiguillon-sur-Mer, and centralized technical management at the Pic du Midi, among others.
In France, in terms updating social housing, the Montant des charges has been a real success, enabling customers to reduce their bills through energy-saving measures.
Taking a closer look